Hay Baji App Privacy Policy & Data Protection

1 Introduction

Hay Baji App is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.

This privacy policy details what types of information Hay Baji App collects, how that information is used, who it may be shared with, and how you can maintain control over your data.

By using the Hay Baji App website or mobile app, you agree to this privacy policy. If any changes are made, this page will be updated, and you will be notified directly of any significant changes.

2 What Information We Collect

Hay Baji App collects different types of information for different purposes. The categories of information collected are outlined below.

We only collect information that is genuinely necessary to provide our services. No unnecessary data is gathered.

3 How Your Information Is Used

Hay Baji App uses the information it collects for the purposes outlined below. Each use is carried out for a legitimate and necessary reason.

• Account Management: To support registration, login, KYC verification, and account security.
• Payment Processing: To maintain records of deposits, withdrawals, and transaction history.
• Service Improvement: To analyze user experience and further improve the platform.
• Promotional Communications: To notify you of bonuses, offers, and updates (only with your consent).
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To meet regulatory compliance requirements.
• Responsible Gaming: To provide timely support if there is a risk of problem gambling.

4 Who We Share Your Information With

Hay Baji App may share information with third parties in limited and specific circumstances. This is always done in the interest of your protection and improving service quality.

• Payment Provider: To process transactions with payment partners such as bKash, Nagad, and Rocket.
• Game Provider: To provide gaming services in partnership with providers such as Pragmatic Play, PG Soft, and JILI.
• Legal Authorities: Information may be disclosed to government authorities in response to lawful orders or investigations.
• Security Services: With specialist service providers for fraud detection and cybersecurity.
• Business Changes: In the event of a merger or acquisition, your information may be transferred to the new owner.

5 Cookie Policy

Hay Baji App uses cookies and similar technologies on its website and app to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for core platform functionality. These cannot be disabled.
• Performance Cookies: Used to analyze site performance.
• Functional Cookies: Helps remember your preferences and language settings.
• Targeting Cookies: Used to display personalized offers (consent required).

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6 Data Protection Measures

Hay Baji App uses industry-standard security technology to keep your personal and financial information safe. Our security framework consists of the following layers.

• TLS/SSL Encryption: All data transmissions are carried out through encrypted channels.
• Firewall Protection: Advanced firewalls block unauthorized access.
• Two-Factor Verification: Two-Factor Authentication adds an extra layer of security to your account.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Restricted Access: Only authorized staff members may access user data.
• Data Backup: Encrypted backups are maintained on a regular basis.

7 Your Rights

As a Hay Baji App user, you have several important rights regarding your own information. We respect these rights and are here to help you exercise them.

• Right of Access: You can request to know what information we hold about you.
• Right to Correction: You may request that incorrect or outdated information be updated or corrected.
• Right to Deletion: You may request the deletion of your information under certain circumstances.
• Right to Restrict Processing: In certain cases, you may object to how your data is processed.
• Data Portability: You may request a copy of your information in a readable format.
• Right to Object: You may object to the use of your information for specific purposes.

Contact our support team to exercise any of these rights. We typically respond within 30 days.

8 Data Retention Period

Hay Baji App retains your information only for as long as needed. Retention periods vary depending on the type of data.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Transaction Records: A minimum of 5 to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For as long as the account remains active.
• Cookie Data: Depending on the cookie type, retention ranges from a single session up to 2 years.

Once the designated retention period ends, data is securely deleted or anonymised.

9 Protection of Minors' Data

Hay Baji App strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at the point of registration.
• If a user is found to be underage, their account will be terminated immediately.
• If any data from a minor is collected by mistake, it will be deleted immediately.

10 Policy Changes

Hay Baji App reserves the right to update this privacy policy in part or in full when necessary. You will be notified of any significant changes through the methods described below.

• Update notifications will be sent to your registered email address.
• The new effective date will be displayed at the top of this page.
• A banner notice will be displayed on the platform for any significant policy changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Visit this page regularly to stay up to date with our latest Privacy Policy.

11 Contact Us

For any questions, complaints, or requests regarding this privacy policy or your personal information, please contact the Hay Baji App support team. We are always ready to help.

• Email: [email protected]
• Response Time: Typically within 24 to 48 hours
• Live Chat: Available on the platform at all times